REFUNDS & RETURNS POLICY
From time to time, M.C.F CURATED BOUTIQUE offers pre-orders on items scheduled for arrival to our warehouse. Pre-orders at M.C.F are a convenient way to purchase items ahead of our team posting them online, ensuring you receive them as quickly as possible. As pre-order items are soon arriving to our warehouse, payment for orders that include any pre-order items will be charged at the time of checkout.
When possible, our best estimate is given for the expected arrival of all pre-order products. Orders that include pre-order items will only be dispatched once all items, including the pre-order items, are received In Stock. If you would like to receive specific items from your order immediately, please place separate orders for in-stock and pre-order items to ensure that your items arrive when expected.
RETURNS & EXCHANGE
We will do what we can to ensure you are satisfied with every purchase. Please do not hesitate to reach out to us at firstname.lastname@example.org at any time if you are unhappy with your order.
One discount code can be used per customer per order. Orders placed online can only be returned or exchanged online.
All sale items, items purchased with a coupon, and / or a discount code cannot be refunded or exchanged. All sale items are final sale.
M.C.F CURATED BOUTIQUE
Rue St. DOMINIQUE
All returns must be sent to the address above within 14 days of the date you received the item in the same packaging (and condition. We ask that you add a note in your package stating your name, order number and that you'd like to return the item. Please allow 2-3 business days for processing after the package has been delivered back to us. The refund will go to the card you placed the order under.
All exchanges must be sent to the address above within 14 days of the date you received it in the same packaging and condition. We ask that you add a note in your package stating your name, order number and that you'd like to exchange your item and the new item information. Please allow 2-3 business days for processing after the package has been delivered back to us. When requesting an exchange for a different item than what is being returned, a shipping charge will be applied to your exchange for shipment of the new item.
PARTIAL REFUNDS & SPECIAL CIRCUMSTANCES
There are certain situations where only partial refunds are granted: items with obvious signs of use, any item not in its original condition and packaging, or any item that is damaged or missing parts for reasons not due to our error. If a product arrives broken or damaged, we are happy to send a replacement. However, a photograph as proof of the damage/defect is required and must be reported within 48 hours of order delivery. Only regular priced items may be refunded.
SHIPPING COSTS & INTERNATIONAL ORDERS
We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded. MCF CURATED BOUTIQUE is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to us.